Dunkin' in Massachusetts

"Awesome people who work there. My husband and I go every day before work at 5:30a.m. so the window lady and the other woman who do that early shift are great!!! And very attentive to details!! Love them!!"

"Fantastic really nice staff and great coffees made pretty consistently if any issues which are rare always taken care of. Wish they had more counter staff though like most places seems drive thru gets most attention"

"Update: I was thoroughly impressed with the staff and service today. Despite there being a minor issue with the payment system they were able to resolve it quickly and keep the line moving. They all were really friendly and nice which is impressive considering how demoralizing it can be working in fast food. The food is Dunkin Donuts so it's never going to be amazing, but the rest was fantastic and the place was spotless. Old review: Standing here for 15 minutes with employees walking back and forth and not one acknowledgement, no "we'll be right with you" or "sorry, we're a bit swamped" nothing. I try to be understanding with service people. I know they get a lot of abuse for lots of hard work and terrible pay, but some sort of acknowledgement that I exist would be nice. Especially since it doesn't seem busy at all. I didn't sense any urgency or feeling rushed that happens during busy times. People just meandering back and forth. What the hell is going on here? This isn't the first time it's been like this either. Also, locking the bathrooms is really annoying when you can't get anyone's attention to give you the key to use it."

"I love my Dunkin!!! Every staff member is amazing and so sweet.. More then half of them remember my order as if it was their own.. And a very special call out to Veeta who is simply amazing!!"

"Dunkin Shout out! I just want to shout out the Dunkin Donuts at 634 centre st in brockton ! First off I was greeted with a great smile and excellent customer service skills today! The best way to start the New Year 2025! My order had a quite a few items included two drinks one hot one iced and they were BOTH made to prefection. All my items were accounted for and they even brought my order to my car when I was silly enough to not press the place my order button in the app lol it’s easy to be overwhelmed in fast service but, they checked off all the boxes of perfect service and now will be a returning customer for all my DD needs in the city of champions!"

"I went here on Tuesday night. There were 2 young men working behind the counter. They were very professional and acted like complete gentlemen. I appreciate when I see young people working and doing a good job. I would definitely recommend this place."

"Went there about an Hour ago ordered 2 iced coffees and 10 chocolate munchkins. Very polite and nice communication with the gentlemen who took my order. At window when I paid , very nice polite young lady. This Dunkin Donuts is the only one ever that I been to in all of Brockton who made the iced coffees PERFECT!!!"

"I go here faithfully before work, and daily I see them deep cleaning, and always friendly. Grateful to know my coffee is coming from a caring workplace"